Desktop Support
Desktop Support
The desktop support group responds to support tickets, phone calls, and emails for users in the areas we support. They are responsible for maintaining and updating tickets and troubleshooting any hardware issues. They provide support for desktop and printers. Some tasks include installing new software and setting up new desktops for users in our area. We also make technology purchases, repair, upgrade, and update equipment, and relocate equipment if needed. We also provide support for needs assessments for US staff and programs.